WE CARE FOR YOU

The Heritage ‘Safe Stays’ Assurance is our commitment to provide a physically distanced,
sanitised and clean environment to ensure the safety of
our guests & associates.


We have taken the following steps to ensure that you have a safe and wonderful stay with us:

General Resort Safety Protocol & Precautions:

  • All our associates:
    • Are checked for temperature and blood oxygen levels at the time of entering and leaving the resort and detailed record of the same is maintained by the resort.
    • Are requested to first sanitise their footwear & hands and then enter the resort through the personal sanitising tunnel.
    • Wear PPEs i.e. face masks and gloves at all times, and face shields and head covers in relevant areas.
    • Practise physical distancing of at least 1 meter among themselves and in their interactions with the guests.
    • Are examined by a qualified doctor on a regular basis to ensure that they are in good health.
    • Are being sensitised and trained on all cautionary and preventive measures.
  • All our vendors:
    • Are requested to first sanitise their footwear & hands and then enter the resort through the personal sanitising tunnel.
    • Vehicles, equipment & packets are sanitised before being allowed to enter the resort.
  • All our guests are requested to:
    • Wear face masks in public areas.
    • Frequently sanitise or wash their hands well while on the premises.
    • Maintain physical distance from other guests and our associates.

Public Area Precautions:

  • Frequent guest touch points in public areas like door handles, knobs, glass panels, furniture, various surfaces and artefacts are being sanitised every hour.
  • Public washrooms are being sanitised after every use.
  • Sanitizer stations have been set-up at various locations at all public spaces for guests and associates to sanitise their hands on a regular basis.
  • Sanitisation mats have been placed in all public areas and room clusters for guests to sanitise their feet.
  • Associates have been trained to request guests to maintain physical distance in public areas in the resort.

Guest Arrival and Check-In:

  • Guest vehicles will be sanitised from outside at the main gate by spraying a solution of sodium hypochlorite.
  • Guests will be:
    • Checked for their temperature on arrival. Any guest running a temperature of 99 degrees Fahrenheit and above will be requested to consult a doctor or will be guided to the nearest hospital for help.
    • Required to sanitise their footwear by stepping on the sanitisation foot mats before entering the lobby of the resort.
    • Requested to sanitise their hands and enter the resort lobby through the personal sanitisation tunnel to disinfect their clothing.
    • Provided with a disposable face mask and will be required to wear the same at all times in all public areas of the resort.
    • Required to give a self-declaration about pre-existing diseases and whether they are suffering from any respiratory ailments like asthma, cough, etc.
  • Guest baggage will be sanitised before being sent to their room.
  • Guests will be served immunity booster welcome drink on arrival.
  • Front office associates will be wearing face masks, face shields and gloves and will be maintaining physical distance with all the guests.
  • Front office associates will inform the guests about the protocols being followed by the resort to ensure their safety and the resort services which are temporarily not available as per the advisory issued by the government.
  • Pen, room key, bill folder, and credit card machine will be sanitised both before and after it has been used by the guest.
  • Resort will not be accepting cash and will encourage cash-free methods of payments.
  • Guests will be requested to self-park their vehicles in the car parking of the resort. Valet service will not be functional.

Room Sanitisation

  • Housekeeping team will be wearing face masks, face shields and gloves at all times when entering or cleaning any guest room.
  • Guest rooms will be deep cleaned with appropriate chemicals and fogged with a solution of sodium hypochlorite.
  • Surfaces, furniture and guest touch points like telephone instrument, remote control, television, electrical switches, etc. will be wiped with sodium hypochlorite solution.
  • Trays, mugs and glassware will be washed and sanitised with soap at temperatures higher than 70 degree centigrade.
  • Linen and towels will be washed and sanitised at a temperature higher than 70 degree centigrade.
  • Curtains, carpets and sofas will be fogged with a solution of sodium hypochlorite.
  • One time use essential guest amenities will be provided in the bathroom. Rest of the amenities will be available on guest request.
  • Rooms will be rested for a minimum of 24 hours after cleaning and before being allocated to a guest.
  • During a guest stay, rooms will be serviced every alternate day but in the guest’s absence, Turn Down service will not be available.

Restaurant Dining

  • F&B team (both in the restaurant & kitchen) will be wearing face masks, face shields, gloves and head covers at all times and will be sanitising their hands on a regular basis.
  • Guests will be required to wear face masks and sanitise their hands before entering the restaurant.
  • Sanitiser stations will be placed in the restaurant for guests to sanitise their hands before and after their meal.
  • Guests will be seated on alternate tables to maintain physical distance.
  • Soft copy of the food menu will be shared with guests. A sanitised physical copy of the menu will be provided on request.
  • Food ordered will be served directly from the kitchen.
  • There will be a dedicated F&B executive who will be clearing the table after the guests have finished their meal. The table clearing will be taken straight to the dish washing area for sanitisation.
  • Dishes will be washed and sanitised with soap at temperatures higher than 70 degree centigrade.
  • Tables and chairs will be thoroughly sanitised and re-laid by a specialised team before being allocated to another guest.
  • All the restaurants, kitchen and back of the house areas will be sanitised at night by fogging the areas with sodium hypochlorite solution and leaving them to rest for the night.

Emergency Protocol:

  • If a guest is not feeling well, we have facility of doctor on call.
  • If any guest or an associate displays COVID-19 like symptoms, we will be contacting Chief Medical Officer (COVID-19), Gurgaon, immediately and further action will be taken by Gurgaon Medical Authorities as per the government protocols.
  • We have designated isolation rooms to immediately isolate COVID-19 suspected guests and associates till the time appropriate medical attention can be provided to them.
  • Full body PPE sets are available in the resort for our associates to wear and attend to COVID-19 suspected guests and to immediately sanitise the room and surrounding public areas used by the guest.

Garbage Disposal:

  • Garbage will be segregated at source and collected in sealed waste bins for further disposal.
  • Bio-waste like face masks, gloves, etc. will be collected & stored in sealed bio-waste disposal bags and will be collected by government certified Bio Water Management Company for further disposal.